Privacy Policy
Mednovate Connect App
Effective Date: July 1,2021,
Last updated: [09.27.2023]
1. Introduction
Welcome to Mednovate Connect! This mobile health application is designed to provide personalized medication therapy management services facilitated by pharmacists and other key features such as, medication reminders, lab report storage, appointment reminders, drug search capabilities. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and other relevant contact details.
Health Information: Information related to your health, medications, and wellness goals.
Usage Information: Data on how you interact with the app, such as pages visited, and features used.
2.2 Automatically Collected Information
We may automatically collect certain information, including:
Device Information: Device type, operating system, and unique device identifiers.
Log Data: Information about your use of the app, including IP address, browser type, and access times.
3. How We Use Your Information
We use your information for the following purposes:
Provide Health Coaching: Utilize pharmacists to deliver personalized health coaching services.
Improve Services: Analyze user data to enhance and optimize our app's functionality.
Communication: Send relevant updates, notifications, and information about the app.
4. Sharing of Information
We may share your information in the following circumstances:
With Pharmacists: Your health information may be shared with pharmacists providing medication therapy management services.
With Admin Pharmacist: Your health information is viewable by an Admin pharmacist, who oversees the smooth functioning of all the services provided by us. The admin pharmacist will oversee the compliance of applicable laws and regulations and assign a pharmacist to you as per your health needs.
Legal Compliance: To comply with applicable laws, regulations, or legal requests.
5. Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our server infrastructure is built with attention to security requirements under the guidance of HIPAA regulations.
6. Your Choices
You have the following choices regarding your information:
Access and Update: Review and update your personal information through the app.
Opt-Out: Opt-out of non-essential communications.
Deactivate your account/profile with us if needed. Please note that “signing out” of the app does not discontinue your account or cancel the subscription fees you might be paying. You choose to deactivate your account at any time, and cancel the subscription as needed. If you do not pay for this subscription out-of-pocket, you can simply deactivate your account.
7. Children's Privacy
Our app is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you are the caregiver/guardian of a child that requires medication therapy management services that we provide, you can create an account on the child’s behalf. All communication will be facilitated with the caregiver/guardian as the medium.
8. SMS Policy
8.1 These SMS Terms of Service (the “SMS Terms”) govern the provision, receipt, and
delivery of text messages by or on behalf of Mednovations, Inc DBA Mednovate Connect. (“Mednovate Connect,” “we,” “us, “or “our”). Depending on the consent you’ve provided, our text messages (the “Mednovate Connect Texts”): (1) provide you with information you requested from us; (2)Provides you with One-Time Passwords also known as “OTP” for the purpose of signing up for Mednovate Connect Medication Management App; (3)provide updates regarding appointments and other transactions with or through us; (4) respond to your support questions and other inquiries regarding your use of our services; and/or (5) provide you with marketing or promotional content that may interest you. Notwithstanding the foregoing, Mednovate Connect Texts using Mednovate Connect designated “short codes” from our provider will only be sent for transaction-related purposes, including the first three items above.
8.2 E-SIGN Disclosure and Agreement
By providing your consent to receive Mednovate Connect Texts (as described below), you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by emailing us at info@clinpharm.com with “Revoke Electronic Consent” in the subject line. To view and retain a copy of this disclosure or any information regarding your enrollment in this program, you will need (i) a device (such as a computer or mobile phone) with a web browser and Internet access and (ii) either a printer or storage space on such a device.
8.3 Agreement and Consent to Receive Mednovate Connect Texts
You can provide us with your consent to receive Mednovate Connect Texts in multiple ways, such as by providing us with your phone number during or after registration, through communications or transactions with us, or by opting into receiving marketing Mednovate Connect Texts. By providing your consent, you agree to these SMS Terms, Mednovate Connect Terms of Service. By providing consent, you authorize us to use automated or nonautomated technology to send Mednovate Connect Texts or pre-recorded messages via automated telephone dialing systems, to the number associated with your consent. You may opt into receiving Mednovate Connect Texts with marketing content, and consent to receiving marketing texts is not a condition of purchase. Message frequency varies based on the type of messages.
8.4 Third-party:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. This includes Opt-In consent data, mobile numbers, and personal information data.
8.5 Eligibility
By consenting to receive Mednovate Connect Texts, you represent that you are 18 years of age or older and understand the obligations and agree to the terms set forth in these SMS Terms and Mednovate Connect Terms of Service. You further represent that you are the subscriber to the relevant phone number.
8.5 Costs of Mednovate Connect Texts
Mednovate Connect does not charge you for Mednovate Connect Texts, but message and data rates may apply. Thus, depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
8.6 Frequency of Text Messages
We may send you one message per request to confirm your enrollment in Mednovate Connect Texts.
8.7 Participating Carriers
Mednovate Connect Texts are supported on all U.S. carriers. The supporting mobile carriers may change without notice, and the Mednovate Connect Texts program you join, including those operated through a different number, may be limited to specific carriers.
Mednovate Connect and the mobile carriers are not liable for delayed or undelivered messages.
Mednovate Connect Texts may not be compatible with all cell phone models.
8.8 Opting out of Mednovate Connect Texts
To get help with Mednovate Connect Texts, reply HELP to any Mednovate Connect Text. To opt out of Mednovate Connect Texts from a specific phone number, you must text STOP to that number.
You must separately opt out of each number from which you’ve provided us with consent to receive Mednovate Connect Texts. After we receive your “STOP” text, we may send you confirmation of opt-out via text message.
8.9 Modifications to these SMS Terms
We reserve the right to modify these SMS Terms, or any part thereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your continued enrollment in Mednovate Connect Texts shall be deemed to constitute acceptance by you of such modifications, additions, or deletions.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please review the policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@clinpharm.com you can also visit our website www.mednovateconnect.com for more information.
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